Our Shipping Policy
Shipping just the way it should be!
FREE SHIPPING on orders worth $39 and up!
Orders with a total order amount of $39 or higher apply for Free Shipping. Other orders will be charged at the standard calculated rate. All of our orders are shipped out directly from our own warehouse in Travelers Rest, South Carolina.
When will I receive my order?
We work as hard as we can to get your order to you as fast as possible. Most customers will receive their orders within 3-4 business days of placing them. Orders placed before 3 PM ET will be sent out the same day.
Where do we deliver?
For now, we only deliver within the contiguous United States. We are also unable to deliver to P.O. Boxes or military addresses at this time.
What if I’m not at home when my order arrives?
We usually leave it up to the driver to determine the best course of action. He will try to come back to the mentioned address several times if he couldn’t reach you. After several attempts they will either leave it at your door or with a building manager.
Can I track my order?
Yes you can! Simply log in to your Critter Boutique account and you will be able to follow your order.
Risk of Loss
All items purchased from Critter Boutique are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.